At ZETEXL Super Detergent, we are committed to providing quality cleaning products and a satisfactory customer experience. This Return & Refund Policy explains the circumstances under which products may be returned or refunds may be considered.
1. Eligibility for Returns
A return may be accepted if the product:
- Was received damaged or defective.
- Was delivered in a damaged or leaking condition.
- Is significantly different from the product ordered.
- Was received incorrectly due to an error in the order or delivery.
For hygiene and safety reasons, opened, used, or partially used detergent products generally cannot be returned, unless the product is defective or damaged upon delivery.
2. Condition of Products
To be eligible for a return, the product should generally:
- Be unused.
- Remain in its original packaging.
- Include the original label and packaging where applicable.
- Not have been damaged after delivery due to improper handling or storage.
Customers may be asked to provide photographs or videos showing the product, packaging, damage, leakage, or defect.
3. Reporting a Damaged or Incorrect Product
If you receive a damaged, defective, leaking, or incorrect product, please contact us as soon as possible after delivery.
Please provide:
- Your name
- Contact number
- Order details, if applicable
- Description of the issue
- Photographs/videos of the product and packaging
We will review the request and determine the appropriate resolution.
4. Refunds
If a return or refund is approved, the refund may be provided through the original payment method or another suitable method agreed upon by the customer and ZETEXL Super Detergent.
Refund processing time may depend on the payment provider or banking institution.
5. Replacement
Depending on the circumstances, we may offer a replacement product instead of a refund, particularly when the product received is:
- Damaged
- Defective
- Leaking
- Incorrect
Replacement availability will depend on product stock.
6. Non-Returnable Situations
Returns or refunds may not be accepted when:
- The product has been opened or used, except in cases of verified product defects.
- The product was damaged due to improper storage or handling after delivery.
- The product has been transferred into another container.
- The product is returned without the original packaging where such packaging is required for verification.
- The return request is made without sufficient evidence of damage, defect, or incorrect delivery.
- The customer simply changes their mind after receiving the product.
7. Cancellation
If an order cancellation facility is available, cancellation requests should be submitted before the order is dispatched.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.
8. Shipping and Return Costs
If the return is due to a confirmed manufacturing defect, damaged product, incorrect product, or delivery error attributable to us, reasonable return or replacement arrangements may be provided by ZETEXL Super Detergent.
Returns arising for other reasons may be subject to applicable shipping or handling charges.
9. Refund Review
All return and refund requests are subject to verification. ZETEXL Super Detergent reserves the right to reject requests that do not meet the conditions of this policy.
10. Contact Us
For return, replacement, or refund-related enquiries, please contact:
ZETEXL Super Detergent
📞 +91 91006 88376
📞 +91 70329 32435
Manufacturing Unit:
Keerthi Enterprises
Rajagopalapuram, Kondlapudi,
Nellore, Andhra Pradesh – 524004, India